FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Tray

If the LCD shows "Jam Tray", follow the steps below.


Please confirm that you have installed all toner cartridges and drum units in the machine. Failure to install these items or improper installation may cause a paper jam in the machine.


  • If the error message remains, open and close the top cover and fuser cover firmly to reset the machine.
  • The LCD names for the paper trays are as follows:
    - Standard paper tray: Tray
    - Manual Feed Slot: Manual Feed



Paper is jammed in the Paper Tray

  1. Pull the paper tray completely out of the machine.

    pull the tray out

  2. Use both hands to slowly pull out the jammed paper.

    pull the jammed paper

    If the paper cannot easily be removed in this direction, stop and refer to the "Jam Rear" in the Related FAQs at the end of the page.

    Pulling out the jammed paper downwards allows you to remove the paper easier.


  3. Make sure the paper is below the maximum paper mark of the paper tray. While pressing the green paperguide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

  4. Put the paper tray firmly back in the machine.

  5. Press Black(Mono) Start or Color(Colour) Start to resume printing.



Paper is jammed at the output paper tray
When the paper is jammed at the output paper tray, follow the steps below:

  1. Open the scanner using both hands.

    When the top cover is open, you cannot open the scanner

    open the scanner

  2. Press down the green lever and remove the paper.

    press down the green lever

  3. Push the scanner down with both hands to close it.

    push the scanner down

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-9010CN, MFC-9120CN, MFC-9320CW

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