FAQs & Troubleshooting
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338 Results
- 5115.11.2022Export the Certificate and Private Key
- 5224.10.2022Install a Certificate on Your Brother Machine
- 5320.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5417.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 5517.10.2022Register the IC card for user authentication in Secure Function Lock
- 5613.10.2022Print the Network Configuration Report
- 5704.10.2022Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 5827.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5926.09.2022Configure Email Sending or Receiving Using Web Based Management
- 6026.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 6121.09.2022I cannot use the Auto Crop feature.
- 6221.09.2022Restrict the functions available on your Brother machine and the number of prints.
- 6306.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 6401.09.2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 6531.08.2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 6630.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6722.08.2022Configure the Scan to Email Feature (Linux)
- 6809.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6928.07.2022Update the Driver or Firmware for your Brother machine
- 7026.07.2022Configure and use the Scan Key Tool (Linux)
- 7119.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 7223.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7320.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 7420.06.2022Access Web Based Management
- 7516.06.2022Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 7609.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7720.04.2022Uninstall the Brother Software and Drivers (Windows)
- 7814.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7911.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 8011.04.2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8107.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8201.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8301.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 8424.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 8524.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8622.03.2022Out of Memory
- 8717.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 8815.12.2021I cannot connect my machine to a Windows 11 computer via USB.
- 8915.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 9015.11.2021Set up your Brother machine on a wireless network.
- 9110.11.2021Open the Control Panel (For Windows)
- 9214.10.2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9312.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9431.03.2021I cannot find some options in the Print dialog box (macOS 11 or later)
- 9519.03.2021I get a TS error when trying to print on a wireless network.
- 9619.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9702.03.2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9818.02.2021When I print photos, the color quality is not good.
- 9908.01.2021How do I print since Google Cloud Print is discontinued?
- 10029.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.