FAQs & Troubleshooting
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242 Results
- 51Unable to Print 5X
- 52Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 53No Paper Fed
- 54Wrong Paper Size
- 55Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 56Print the Network Configuration Report
- 57I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 58I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 59I cannot print using my Brother machine on a wireless network (Windows)
- 60Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 61Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM
- 62Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 63Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 64Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 65A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 66Loading paper in the manual feed slot.
- 67Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 68After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 69High Temperature
- 70The edge of glossy paper is smudged.
- 71How do I adjust my Brother machine's tray use for copying and faxing?
- 72No Ink Cartridge
- 73Use voice mail on the same line as my Brother machine.
- 74Cover is Open
- 75When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 76One or more of my colors are not printing (blank).
- 77Transfer faxes to the PC when my machine has a mechanical issue.
- 78When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 79Uninstall the Brother Software and Drivers (Windows)
- 80Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 81I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 82Unpack the machine
- 83Verify if the Brother machine has a dial tone.
- 84I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 85I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 86I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 87Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 88I cannot print using my Brother machine on a wireless network (Mac)
- 89When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 90Protect your Brother machine against unauthorised access over the network
- 91The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 92Connect the telephone line and power cord
- 93Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 94Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 95I cannot find some option in the Printing preferences. (For Windows)
- 96Download a file from the "Downloads" section and save it to Windows 8 computer.
- 97Wrong Ink Color
- 98Cannot Detect Ink Volume
- 99Load photo paper
- 100I still receive the error message "Paper Jam" after I removed the jammed paper.