FAQs & Troubleshooting
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MFC-J3720
242 Results
31.
How to identify your Operating System (OS).
32.
Scan a document and e-mail it as an attachment
33.
How do I adjust my Brother machine's tray use for copying and faxing?
34.
No Paper Fed
35.
Use voice mail on the same line as my Brother machine.
36.
Document Jam/too Long
37.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
38.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
39.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
40.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
41.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
42.
Protect your Brother machine against unauthorised access over the network
43.
(Video)Additional paper jam clear operations
44.
(Video) Install the ink cartridges
45.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
46.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
47.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
48.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
49.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
50.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
51.
Scan a document and save the scanned image to a folder on a local or network hard disk
52.
Can I print from or scan to Android™ Smartphone?
53.
The edge of glossy paper is smudged.
54.
Scan multiple pages into one file instead of each scan being saved as a separate file.
55.
When I print photos, the color quality is not good.
56.
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
57.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
58.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
59.
Transfer faxes to the PC when my machine has a mechanical issue.
60.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?