FAQs & Troubleshooting
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349 Results
- 51I cannot save a file downloaded from the Brother support website (For Windows)
- 52Open the Status Monitor
- 53The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 54The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 55The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 56Open the "Scanners and Cameras" and Properties.
- 57How to identify your Operating System (OS).
- 58The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 59Locate files scanned with ControlCenter2 (For Macintosh)
- 60The computer fails to boot during its start-up process.
- 61The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 62How do I clear the message "Cannot Detect" from the display?
- 63I cannot scan via USB. (Mac OS X)
- 64Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 65Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 66What is Ad-hoc mode?
- 67I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 68I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 69I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 70Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 71Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 72Scan a document in Mac OS X 10.7.
- 73How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 74Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 75Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 76Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 77I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 78When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 79My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 80I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 81"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 82Large characters are printed incorrectly. (Linux)
- 83When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 84Pre-Required Procedures (Linux)
- 85Install Presto!® PageManager® onto Windows 10.
- 86Install PaperPort™ 12SE / 14SE onto Windows 10.
- 87Install the built-in drivers (For Windows 8 and Windows 10)
- 88How do I know which side up my photo paper should be in the tray?
- 89"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 90I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 91The ink cartridges run out very quickly. Is there any reason for that?
- 92Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 93I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 94Scan a document into ScanSoft™ PaperPort™ 11SE
- 95Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 96I cannot use the "Modules Update" button on Web BRAdmin.
- 97Scan a document in Windows 8 and Windows 10.
- 98Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 99How do I clean the Scanner to improve the copy or fax quality?
- 100I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)