FAQs & Troubleshooting
Latest |
38 Results
- 121/08/2024What Android™ mobile application can I use?
- 221/08/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 321/08/2024What iOS mobile application can I use?
- 413/03/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 515/11/2023How do I connect the printer to my computer via Wi-Fi®?
- 615/11/2023How do I update the printer's firmware?
- 715/11/2023How do I connect the printer to my computer using a USB cable?
- 815/11/2023How to identify your Operating System (OS) for Windows or Mac
- 926/04/2023Where can I find my Brother printer's serial number?
- 1015/02/2023The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
- 1109/11/2022Where can I download the latest P-touch Editor for Mac?
- 1227/07/2022How to install Brother software on a computer not connected to the Internet
- 1312/05/2022How do I uninstall the printer driver?
- 1412/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1512/05/2022The printed text is too large.
- 1614/04/2022Export a label from Color Label Editor to Color Label Editor 2.
- 1710/02/2022My printed labels are completely blank. (Windows 10 or later)
- 1809/12/2021How to change the background colour (Color Label Editor 2)
- 1909/12/2021How do I cut the printed paper?
- 2009/12/2021How can I connect the printer to my mobile device via Wi-Fi®?
- 2129/10/2021P-touch Editor crashes when I open it on my Mac.
- 2211/03/2021What do the indicator lights mean?
- 2325/11/2020Printing is not possible. (P-touch Editor 5.3 for Mac)
- 2404/06/2020How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 2510/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 2621/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 2730/10/2018Label contents placed at the edge of the label layout are cut off when printed.
- 2830/10/2018White lines appear on the printed label or the print is blurred.
- 2922/10/2018I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
- 3011/09/2018P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 3112/04/2018I can't print on a wireless network.
- 3229/03/2018The print quality is poor or the image is too light. (Color Label Editor)
- 3328/03/2018The printer does not start printing, or the printer is off.
- 3428/03/2018When I print a long label or many labels continuously, printing suddenly stops.
- 3505/03/2018My prints do not look as expected when I print from a Mac using AirPrint.
- 3605/03/2018After installing the VC-500W with a USB cable on a Windows computer, a yellow caution symbol is displayed on the device icon.
- 3704/12/2017The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.
- 3804/12/2017How do I load/change the roll cassette?