FAQs & Troubleshooting
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38 Results
- 1I can't print on a wireless network.
- 2How do I cut the printed paper?
- 3How do I update the printer's firmware?
- 4I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
- 5How do I load/change the roll cassette?
- 6Where can I find my Brother printer's serial number?
- 7The printed text is too large.
- 8Where can I download the latest P-touch Editor for Mac?
- 9Label contents placed at the edge of the label layout are cut off when printed.
- 10The print quality is poor or the image is too light. (Color Label Editor)
- 11How do I connect the printer to my computer via Wi-Fi®?
- 12How can I connect the printer to my mobile device via Wi-Fi®?
- 13P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 14After installing the VC-500W with a USB cable on a Windows computer, a yellow caution symbol is displayed on the device icon.
- 15What do the indicator lights mean?
- 16What Android™ mobile application can I use?
- 17What iOS mobile application can I use?
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19How to change the background colour (Color Label Editor 2)
- 20When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 21Printing is not possible. (P-touch Editor 5.3 for Mac)
- 22How to identify your Operating System (OS) for Windows or Mac
- 23How do I uninstall the printer driver?
- 24My prints do not look as expected when I print from a Mac using AirPrint.
- 25The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
- 26White lines appear on the printed label or the print is blurred.
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 28My printed labels are completely blank. (Windows 10 or later)
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30The printer does not start printing, or the printer is off.
- 31The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.
- 32How do I connect the printer to my computer using a USB cable?
- 33How to install Brother software on a computer not connected to the Internet
- 34How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 35P-touch Editor crashes when I open it on my Mac.
- 36Export a label from Color Label Editor to Color Label Editor 2.
- 37When I print a long label or many labels continuously, printing suddenly stops.
- 38I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)