FAQs & Troubleshooting
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VC-500W
38 Results
1.
I can't print on a wireless network.
2.
How do I cut the printed paper?
3.
How do I update the printer's firmware?
4.
I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
5.
How do I load/change the roll cassette?
6.
Where can I find my Brother printer's serial number?
7.
The printed text is too large.
8.
Where can I download the latest P-touch Editor for Mac?
9.
Label contents placed at the edge of the label layout are cut off when printed.
10.
The print quality is poor or the image is too light. (Color Label Editor)
11.
How can I connect the printer to my mobile device via Wi-Fi®?
12.
How do I connect the printer to my computer via Wi-Fi®?
13.
P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
14.
What iOS mobile application can I use?
15.
What Android™ mobile application can I use?
16.
After installing the VC-500W with a USB cable on a Windows computer, a yellow caution symbol is displayed on the device icon.
17.
What do the indicator lights mean?
18.
How to change the background colour (Color Label Editor 2)
19.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
20.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
21.
How to identify your Operating System (OS) for Windows or Mac
22.
Printing is not possible. (P-touch Editor 5.3 for Mac)
23.
My prints do not look as expected when I print from a Mac using AirPrint.
24.
How do I uninstall the printer driver?
25.
The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
26.
White lines appear on the printed label or the print is blurred.
27.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
28.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
29.
My printed labels are completely blank. (Windows 10 or later)
30.
The printer does not start printing, or the printer is off.