FAQs & Troubleshooting
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125 Results
- 1Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 2Printing from an Apple device (iPad, iPhone, iPod Touch, etc.)
- 3P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 4Printing from a Windows PC or Mac
- 5Installing the software
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7The latest printer driver was successfully installed, but the driver did not update correctly.
- 8How do I turn the printer off?
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
- 11Printing from an Android™ device
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What iOS mobile application can I use?
- 14The side margins are incorrect.
- 15How do I transfer templates to the printer?
- 16What Android™ mobile application can I use?
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19Printing is not possible. (USB connection)
- 20How do I insert the paper into my PocketJet printer?
- 21How to identify your Operating System (OS) for Windows or Mac
- 22I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 23Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 24The top margin is incorrect.
- 25What is the JPEG printing and how can I use it?
- 26Which Bluetooth profiles does the printer support?
- 27How to connect to an AC power outlet (optional)
- 28How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 29This printer is not detected when establishing a Bluetooth connection.
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 32I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 33I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 34How to install Brother software on a computer not connected to the Internet
- 35I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12.
- 36When printing from an application, the application's "Collate" setting does not work correctly.
- 37Using the Printer Setting Tool with Mac computers
- 38How to identify the printer's firmware version.
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42How do I clean the platen roller?
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 45Where can I find my Brother printer's serial number?
- 46When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 47I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
- 48I can no longer print from my PC via Bluetooth, even though I could print previously.
- 49When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 50P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)