FAQs & Troubleshooting
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PJ-763MFi
126 Results
1.
How do I turn the printer off?
2.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
3.
Installing the software
4.
Printing from an Android™ device
5.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
6.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
7.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
8.
This printer is not detected when establishing a Bluetooth connection.
9.
How to install the rechargeable Li-ion battery (optional)
10.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
13.
Printing from an Apple device (iPad, iPhone, iPod Touch, etc.)
14.
How to connect to an AC power outlet (optional)
15.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
16.
How to identify your Operating System (OS) for Windows or Mac
17.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
18.
Where can I find my Brother printer's serial number?
19.
Printing from a Windows PC or Mac
20.
The side margins are incorrect.
21.
The print quality is poor, and the image is too light or dark.
22.
How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
23.
Using the Device Settings (for Windows)
24.
The top margin is incorrect.
25.
How do I uninstall the printer driver?
26.
How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
27.
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
28.
I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
29.
P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
30.
The latest printer driver was successfully installed, but the driver did not update correctly.