FAQs & Troubleshooting
![]() |
Popular |
125 Results
- 1Printing from a Windows PC or Mac
- 2This printer is not detected when establishing a Bluetooth connection.
- 3How to identify your Operating System (OS) for Windows or Mac
- 4Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 5What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 6The print quality is poor, and the image is too light or dark.
- 7I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
- 8How do I transfer templates to the printer?
- 9How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 12What Android™ mobile application can I use?
- 13Installing the software
- 14Using the Device Settings (for Windows)
- 15Where can I find my Brother printer's serial number?
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17How to charge the rechargeable Li-ion battery
- 18How do I transfer label templates with P-touch Transfer Express?
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 21The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 22When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 23I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25I can no longer print from my PC via Bluetooth, even though I could print previously.
- 26The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 27P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 28Which Bluetooth profiles does the printer support?
- 29How to install the rechargeable Li-ion battery (optional)
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31How do I turn the printer off?
- 32How do I connect the printer to my computer using a USB cable?
- 33I cannot print LibreOffice documents in landscape orientation. (Linux)
- 34Information before downloading for Raspbian/Raspbian Lite (Linux)
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
- 37When printing from an application, the application's "Collate" setting does not work correctly.
- 38Using the Communication Settings
- 39Using the Printer Setting Tool with Mac computers
- 40How can I stop the printer from automatically feeding roll paper after printing? (Windows)
- 41What is the JPEG printing and how can I use it?
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 43How do I transfer templates or other data from the computer to the printer?
- 44How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 45How do I clean the platen roller?
- 46How do I insert the paper into my PocketJet printer?
- 47When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 48I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 49When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 50I want to use the Roll Paper Pause mode or create new forms from Print Server Properties.