FAQs & Troubleshooting
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126 Results
- 1Printing from a Windows PC or Mac
- 2Installing the software
- 3This printer is not detected when establishing a Bluetooth connection.
- 4Where can I find my Brother printer's serial number?
- 5How do I turn the printer off?
- 6Printing from an Android™ device
- 7Using the Device Settings (for Windows)
- 8How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 9What Android™ mobile application can I use?
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 12My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
- 13I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16How to install the rechargeable Li-ion battery (optional)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 19The latest printer driver was successfully installed, but the driver did not update correctly.
- 20How to charge the rechargeable Li-ion battery
- 21How do I transfer label templates with P-touch Transfer Express?
- 22The print quality is poor, and the image is too light or dark.
- 23I cannot print LibreOffice documents in landscape orientation. (Linux)
- 24Uninstalling the printer drivers (Linux)
- 25(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26Using the Printer Setting Tool with Mac computers
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29Which Bluetooth profiles does the printer support?
- 30How to connect to a DC power outlet (optional)
- 31How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33I want to use the Roll Paper Pause mode or create new forms from Print Server Properties.
- 34How can I stop the printer from automatically feeding roll paper after printing? (Mac)
- 35How can I stop the printer from automatically feeding roll paper after printing? (Windows)
- 36How to identify the printer's firmware version.
- 37How do I transfer templates to the printer?
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 40The paper is jammed in the printer.
- 41How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 42I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 46How to open the Devices and Printers window
- 47I can no longer print from my PC via Bluetooth, even though I could print previously.
- 48When printing from an application, the application's "Collate" setting does not work correctly.
- 49The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 50When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".