FAQs & Troubleshooting
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- 1I can no longer print from my PC via Bluetooth, even though I could print previously.
- 2My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
- 3How do I turn the printer off?
- 4How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 5How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 6I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 7I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 8How to charge the rechargeable Li-ion battery
- 9The latest printer driver was successfully installed, but the driver did not update correctly.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12When printing from an application, the application's "Collate" setting does not work correctly.
- 13Printing from a Windows PC or Mac
- 14Installing the software
- 15How to install the rechargeable Li-ion battery (optional)
- 16When I try to connect the printer and Windows computer via Bluetooth, the printer is not found in the [Add a device] / [Add Wireless Device] window.
- 17This printer is not detected when establishing a Bluetooth connection.
- 18How do I uninstall the printer driver?
- 19I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Printing from an Android™ device
- 21Which Bluetooth profiles does the printer support?
- 22How to connect to an AC power outlet (optional)
- 23The print quality is poor, and the image is too light or dark.
- 24Information before downloading for Raspbian/Raspbian Lite (Linux)
- 25Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 28Where can I find my Brother printer's serial number?
- 29Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 30Using the Device Settings (for Windows)
- 31How to connect to a DC power outlet (optional)
- 32How do I transfer label templates with P-touch Transfer Express?
- 33What is the Label List? (P-touch Editor 5.x for Windows)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 37(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How do I connect the printer and my mobile device via Bluetooth®?
- 39Using the Communication Settings
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 41How to delete the registry information and files related to the printer driver
- 42When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 43When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45What Android™ mobile application can I use?
- 46P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 47Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 48What do the indicator lights mean?
- 49The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 50Printing is not possible. (USB connection)