FAQs & Troubleshooting
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126 Results
- 1Printing from a Windows PC or Mac
- 2My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
- 3Installing the software
- 4P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6The latest printer driver was successfully installed, but the driver did not update correctly.
- 7How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 8Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 9I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
- 10This printer is not detected when establishing a Bluetooth connection.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12What Android™ mobile application can I use?
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14How do I turn the printer off?
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18How to charge the rechargeable Li-ion battery
- 19The print quality is poor, and the image is too light or dark.
- 20Where can I find my Brother printer's serial number?
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22I cannot print LibreOffice documents in landscape orientation. (Linux)
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 27I can no longer print from my PC via Bluetooth, even though I could print previously.
- 28When printing from an application, the application's "Collate" setting does not work correctly.
- 29The side margins are incorrect.
- 30What is the JPEG printing and how can I use it?
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32How to connect to a DC power outlet (optional)
- 33Printing is not possible. (USB connection)
- 34How to install Brother software on a computer not connected to the Internet
- 35How do I transfer templates to the printer?
- 36How to identify your Operating System (OS) for Windows or Mac
- 37I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 38Printing from an Android™ device
- 39Which Bluetooth profiles does the printer support?
- 40How to connect to an AC power outlet (optional)
- 41When I try to connect the printer and Windows computer via Bluetooth, the printer is not found in the [Add a device] / [Add Wireless Device] window.
- 42Using the Device Settings (for Windows)
- 43When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 44Supported File Formats and how to print on Raspbian (Linux®)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46How to open the Devices and Printers window
- 47The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 48When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 49How can I stop the printer from automatically feeding roll paper after printing? (Mac)
- 50How can I stop the printer from automatically feeding roll paper after printing? (Windows)