FAQs & Troubleshooting
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87 Results
- 1What Android™ mobile application can I use?
- 2How do I transfer label or slip templates?
- 3How do I transfer label templates with P-touch Transfer Express?
- 4How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 5How to connect to a DC power outlet (Optional)
- 6How to charge the rechargeable Ni-MH Battery.
- 7I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11How to connect to a DC power outlet (Optional)
- 12How to install the rechargeable Li-ion Battery (Optional)
- 13How to connect to an AC power outlet (Optional)
- 14I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 15How do I connect the printer and my computer via USB cable?
- 16How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 17How to install the rechargeable Ni-MH Battery (Optional).
- 18Printing is not possible. (USB connection)
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20How to delete the registry information and files related to the printer driver
- 21Uninstalling the printer drivers (Linux)
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 24How to charge the rechargeable Li-ion Battery.
- 25How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 26How do I clean the Platen Roller?
- 27Paper does not move through the printer even though the motor is running.
- 28The print quality is poor, and the image is too light or dark.
- 29How do I insert the paper into my PocketJet printer?
- 30How to identify your Operating System (OS) for Windows or Mac
- 31How do I create a label containing a bar code / QR code? (P-touch Editor 5.x for Windows)
- 32I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 33How do I uninstall the printer driver?
- 34How do I transfer templates or other data from the computer to the printer?
- 35How do I connect the printer and my computer via Bluetooth? (Mac OS X 10.7)
- 36How do I install the printer driver from the CD-ROM? (for Windows)
- 37What is the Label List? (P-touch Editor 5.x for Windows)
- 38When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 39Where can I find my Brother printer's serial number?
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42The DATA indicator has turned off even though data remains in the printer.
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44I connected multiple printers of the same model to one computer but can only print from one of them.
- 45The printed image is out of alignment.
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50Error messages do not appear when using the USB connection of my printer.