FAQs & Troubleshooting
Latest |
64 Results
- 113/03/2024I cannot install the scanner drivers.
- 208/11/2023How to scan a document from a Windows application?
- 308/11/2023How to scan a document from a Windows application?
- 426/12/2022How to identify your Operating System (OS).
- 512/10/2022Change the image settings. (Using DS Capture)
- 615/09/2022Configure the Scan to Email Feature (Linux)
- 728/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 828/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 914/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 1009/07/2020Scan using XSane or GIMP (Linux)
- 1109/07/2020Important points for specifying the scan area (Linux)
- 1209/07/2020What driver package format is supported by my Linux distribution?
- 1301/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1408/04/2020Delete a network scanner entry. (Linux)
- 1530/10/2019Pre-Required Procedures (Linux)
- 1601/02/2019Command List of brscan. (Linux)
- 1701/02/2019Uninstall the scanner driver. (Linux)
- 1801/02/2019Uninstall Scan-key-tool. (Linux)
- 1919/12/2018The scanned documents are put into an incorrect order. (macOS)
- 2010/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2126/09/2016The rollers are worn.
- 2201/08/2016Change the paper settings. (Using DS Capture)
- 2310/05/2016error 20392 - Scanner not responding, check card, power, and cable.
- 2421/01/2016My computer cannot find or is not recognising the scanner when using a USB 2.0 port.
- 2510/06/2015"Multifeed" or "Multifeed is detected."
- 2610/06/2015Cannot find the scanner.
- 2710/06/2015The scanned image is skewed (crooked).
- 2810/06/2015Unknown error.
- 2910/06/2015No document in ADF.
- 3010/06/2015Do not open the ADF cover when scanning.
- 3110/06/2015When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 3210/06/2015White vertical lines or white stripes appear on the scanned image.
- 3310/06/2015ADF rear lamp error
- 3410/06/2015Check the firmware version.
- 3510/06/2015ADF AFE LVDS test error
- 3610/06/2015AFE LVDS test error
- 3710/06/2015FlashROM R/W test error
- 3810/06/2015USB R/W test error
- 3910/06/2015ADF AFE R/W test error
- 4010/06/2015Ultrasonic error
- 4110/06/2015ADF front lamp error
- 4210/06/2015NVRAM R/W test error
- 4310/06/2015AFE R/W test error
- 4410/06/2015My scanned image is missing.
- 4510/06/2015Replace Roller
- 4610/06/2015DRAM R/W test error
- 4710/06/2015Bleed-through is seen in the scanned image.
- 4810/06/2015Colours in the scanned image are dark.
- 4910/06/2015The scan quality is poor.
- 5010/06/2015My scanner gets warm.