FAQs & Troubleshooting
Latest |
64 Results
- 5110/06/2015My scanner is connected but it will not feed my document or do anything else.
- 5210/06/2015Document misfeeds.
- 5310/06/2015My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 5410/06/2015ADF cover open
- 5510/06/2015"Document Jam/too Long" or "A document is jammed in the ADF."
- 5610/06/2015Paper suitable for scanning
- 5710/06/2015TWAIN errors appear when starting to scan. (Macintosh)
- 5810/06/2015Clean the scanner
- 5930/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6027/11/2013A page that is not a blank page is skipped.
- 6121/11/2013TWAIN or WIA errors appear when starting to scan. (Windows)
- 6206/11/2013I cannot use my scanner when connected through a USB hub.
- 6329/07/2013The file size is too large.
- 6429/07/2013The scan speed is too slow.