FAQs & Troubleshooting
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64 Results
- 1How to identify your Operating System (OS).
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3"Multifeed" or "Multifeed is detected."
- 4Document misfeeds.
- 5Replace Roller
- 6Do not open the ADF cover when scanning.
- 7I cannot install Brother drivers on Debian 10 (Linux)
- 8AFE LVDS test error
- 9TWAIN or WIA errors appear when starting to scan. (Windows)
- 10Change the image settings. (Using DS Capture)
- 11Paper suitable for scanning
- 12Delete a network scanner entry. (Linux)
- 13Configure the Scan to Email Feature (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Unknown error.
- 17Cannot find the scanner.
- 18TWAIN errors appear when starting to scan. (Macintosh)
- 19ADF front lamp error
- 20The scanned documents are put into an incorrect order. (macOS)
- 21Command List of brscan. (Linux)
- 22error 20392 - Scanner not responding, check card, power, and cable.
- 23ADF AFE R/W test error
- 24My scanner gets warm.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26How to scan a document from a Windows application?
- 27Uninstall Scan-key-tool. (Linux)
- 28Pre-Required Procedures (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30I cannot install the scanner drivers.
- 31Bleed-through is seen in the scanned image.
- 32The scan quality is poor.
- 33How to scan a document from a Windows application?
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35The rollers are worn.
- 36When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 37I cannot use my scanner when connected through a USB hub.
- 38Change the paper settings. (Using DS Capture)
- 39The scanned image is skewed (crooked).
- 40The scan speed is too slow.
- 41My scanner is connected but it will not feed my document or do anything else.
- 42My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 43Important points for specifying the scan area (Linux)
- 44Uninstall the scanner driver. (Linux)
- 45USB R/W test error
- 46Colours in the scanned image are dark.
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48My computer cannot find or is not recognising the scanner when using a USB 2.0 port.
- 49No document in ADF.
- 50White vertical lines or white stripes appear on the scanned image.