FAQs & Troubleshooting
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64 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3"Multifeed" or "Multifeed is detected."
- 4Unknown error.
- 5Replace Roller
- 6How to identify your Operating System (OS).
- 7Do not open the ADF cover when scanning.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9TWAIN or WIA errors appear when starting to scan. (Windows)
- 10Change the paper settings. (Using DS Capture)
- 11The scanned image is skewed (crooked).
- 12I cannot use my scanner when connected through a USB hub.
- 13Change the image settings. (Using DS Capture)
- 14Paper suitable for scanning
- 15I cannot install Brother drivers on Debian 10 (Linux)
- 16Cannot find the scanner.
- 17No document in ADF.
- 18When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20My scanner gets warm.
- 21The rollers are worn.
- 22My computer cannot find or is not recognising the scanner when using a USB 2.0 port.
- 23ADF AFE R/W test error
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25ADF AFE LVDS test error
- 26FlashROM R/W test error
- 27Check the firmware version.
- 28My scanner is connected but it will not feed my document or do anything else.
- 29ADF cover open
- 30How to scan a document from a Windows application?
- 31Uninstall the scanner driver. (Linux)
- 32The file size is too large.
- 33My scanned image is missing.
- 34How to scan a document from a Windows application?
- 35What driver package format is supported by my Linux distribution?
- 36Command List of brscan. (Linux)
- 37Pre-Required Procedures (Linux)
- 38ADF rear lamp error
- 39Ultrasonic error
- 40ADF front lamp error
- 41Bleed-through is seen in the scanned image.
- 42The scan speed is too slow.
- 43Important points for specifying the scan area (Linux)
- 44I cannot install the scanner drivers.
- 45My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 46Clean the scanner
- 47Configure the Scan to Email Feature (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49White vertical lines or white stripes appear on the scanned image.
- 50AFE LVDS test error