FAQs & Troubleshooting
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64 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4Cannot find the scanner.
- 5No document in ADF.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Paper suitable for scanning
- 8How to identify your Operating System (OS).
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10The scanned image is skewed (crooked).
- 11I cannot install Brother drivers on Debian 10 (Linux)
- 12TWAIN errors appear when starting to scan. (Macintosh)
- 13Change the image settings. (Using DS Capture)
- 14Replace Roller
- 15Do not open the ADF cover when scanning.
- 16When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 17My scanner is connected but it will not feed my document or do anything else.
- 18Delete a network scanner entry. (Linux)
- 19AFE LVDS test error
- 20Check the firmware version.
- 21TWAIN or WIA errors appear when starting to scan. (Windows)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Clean the scanner
- 24Command List of brscan. (Linux)
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26FlashROM R/W test error
- 27My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 28What driver package format is supported by my Linux distribution?
- 29Scan using XSane or GIMP (Linux)
- 30Uninstall Scan-key-tool. (Linux)
- 31Unknown error.
- 32NVRAM R/W test error
- 33Change the paper settings. (Using DS Capture)
- 34Configure the Scan to Email Feature (Linux)
- 35The scanned documents are put into an incorrect order. (macOS)
- 36Uninstall the scanner driver. (Linux)
- 37Pre-Required Procedures (Linux)
- 38My computer cannot find or is not recognising the scanner when using a USB 2.0 port.
- 39ADF AFE R/W test error
- 40How to scan a document from a Windows application?
- 41Important points for specifying the scan area (Linux)
- 42DRAM R/W test error
- 43I cannot install the scanner drivers.
- 44Colours in the scanned image are dark.
- 45The scan quality is poor.
- 46My scanner gets warm.
- 47The scan speed is too slow.
- 48How to scan a document from a Windows application?
- 49error 20392 - Scanner not responding, check card, power, and cable.
- 50My scanned image is missing.