FAQs & Troubleshooting
Popular |
PDS-5000
64 Results
1.
"Multifeed" or "Multifeed is detected."
2.
Document misfeeds.
3.
I cannot install Brother drivers on Debian 10 (Linux)
4.
No document in ADF.
5.
Cannot find the scanner.
6.
How to identify your Operating System (OS).
7.
"Document Jam/too Long" or "A document is jammed in the ADF."
8.
I cannot save a file downloaded from the Brother support website (For Windows)
9.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
10.
The scanned image is skewed (crooked).
11.
What driver package format is supported by my Linux distribution?
12.
Do not open the ADF cover when scanning.
13.
Clean the scanner
14.
Change the image settings. (Using DS Capture)
15.
Paper suitable for scanning
16.
Scan using XSane or GIMP (Linux)
17.
DRAM R/W test error
18.
Configure the Scan to Email Feature (Linux)
19.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
20.
Check the firmware version.
21.
TWAIN errors appear when starting to scan. (Macintosh)
22.
TWAIN or WIA errors appear when starting to scan. (Windows)
23.
Replace Roller
24.
My scanner is connected but it will not feed my document or do anything else.
25.
Delete a network scanner entry. (Linux)
26.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
27.
error 20392 - Scanner not responding, check card, power, and cable.
28.
My computer cannot find or is not recognising the scanner when using a USB 2.0 port.
29.
FlashROM R/W test error
30.
My scanned images have black lines running through them, blank spaces, or are of overall bad quality.