FAQs & Troubleshooting
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218 Results
- 1I cannot print using a HSe cassette.
- 2Where can I download the latest P-touch Editor for Mac?
- 3When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 4Installing the software
- 5How do I connect the printer to my computer via Wi-Fi® using an access point?
- 6Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 7What iOS mobile application can I use?
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10I cannot connect my machine to the wireless network.
- 11I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 14Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 15P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 16How can I connect my printer wirelessly?
- 17Where can I find the IP addresses of my computer and the printer?
- 18The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20Where can I find my Brother printer's serial number?
- 21Can I use the app with my iPad? (iPrint&Label)
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23What do the indicator lights mean?
- 24How to identify your Operating System (OS) for Windows or Mac
- 25(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26How to create serialised labels (Pro Label Tool)
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29What Android™ mobile application can I use?
- 30When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 31Where can I find the printer's network settings, such as IP address?
- 32How to install the rechargeable Li-ion battery (optional)
- 33I cannot print using FLe tape and get an error message.
- 34How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 35I cannot print after updating the firmware or font data.
- 36How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 37When printing from an application, the application's "Collate" setting does not work correctly.
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 40Where can I download Brother iPrint&Label? (iPrint&Label)
- 41How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 42I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 43I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 44How do I uninstall the printer driver?
- 45I cannot connect my printer to the wireless network with WPS when using WPA3.
- 46I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 47Using the Communication Settings (for Windows)
- 48Poor print quality when printing on narrow labels. (iPrint&Label)
- 49Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 50How is the print head cleaning cassette used?