Indicator

Condition

Idle mode
Initializing mode

Mode can be used only when the Touch Panel Display (TDU) is installed (includes the error mode) (PT-P950NW only)

Printing mode

No media error
Tape end error

PT-P950NW Only:
USB host unsupported device connection error

USB host power supply excessive voltage error
(PT-P950NW Only)
Mass storage error

Option connection error
(PT-P950NW Only)

When blinking alternately: Cutter error

When blinking simultaneously: High temperature error

Communication error
Memory full error

When blinking alternately: Database search error

Indicator

Condition

Rechargeable battery power: full

Charging

Rechargeable battery power: half

Indicator

Condition

No available WPS access point was found

WPS access point connection error

Incorrect security settings

WPS access point search error

Wi-Fi on, not connected

Wi-Fi on, connected

Wi-Fi: WPS setting mode

BT switching complete notification
(PT-P950NW Only)

Condition

Cause

Solution

Now cooling

The thermal head is too hot.  The printer stops and resumes printing only after the thermal head has cooled down.
The head may become too hot if you are printing a large number of labels.
When the thermal head becomes too hot, it may produce imaging on the labels in areas not intended to be printed.

High temperature error.

To avoid or delay overheating, make sure the printer has adequate ventilation and is not located in an enclosed space.
Do not use the printer continuously or the print head will become too hot.  In this case, the printer will stop and resume printing after the motor has cooled down.

Wait for approximately 5 minutes.

Adapter error

An incompatible AC adapter is connected.

Connect a correct adapter.
(DC IN 24V)

USB host power supply excessive voltage error
(PT-P950NW Only)
Mass storage error

USB host power supply excessive voltage error:
A USB device with excessive voltage is connected.
Mass storage error:
You tried to copy a file while the printer is processing another file in mass storage mode.

USB host power supply excessive voltage error:
Disconnect the USB device and connect a compatible one.
Mass storage error:
Press any key except the Power button.

Roller holder error

The roller holder did not operate correctly.

Press any key except the Power button.  If the error occurs again, contact your Brother dealer or Brother customer service for assistance.

In boot mode

-

Try turning the printer off and on.  If the error occurs again, contact your Brother dealer or Brother customer service for assistance.

When blinking alternately:
Cutter error

When blinking simultaneously: High temperature error

Cutter error:
The tape cutter is closed when you try to print.
This error also appears if the cutter does not operate correctly while cutting.

High temperature error:
The thermal head is too hot.

Cutter error:
Turn the printer off and on, and then try to print again.

If this error still occurs, clean the tape cutter.

(See "The label is difficult to cut.")

High temperature error:
Wait 10 minutes and try to print again.  If the problem remains unsolved, turn the printer on and off.  If the problem still remains unsolved, contact your Brother dealer or Brother customer service for assistance.

Non-compliant tape error

When the user inserts non-compliant tape.

Install a compatible tape.

Wrong media error

The tape width specified in the printer driver or P-touch Editor does not match the tape that is installed.

In the printer driver or P-touch Editor, specify the tape width to match the tape that is installed.

No media error
Tape end error

Appears when printing with no label cassette installed.

No media error:
Install the tape cassette.

Tape end error:
Because you have reached the end of the tape, replace the tape cassette.
(See "How do I set a tape cassette?")

Cover open error when printing

Pressed the print button with cover opened.

Close the cover completely.

High-resolution / draft printing error

Cannot print labels in high-resolution mode when non-supported media (fabric tape, heat shrink tube etc.) is installed in the printer.

Print using laminated TZe tape with black ink.

Black mark not detected error

No FLe label remains.

Check the remaining amount of FLe label.  If you have reached the end of the label, replace the label cassette.

Adapter connection error

Adapter is connected / disconnected during printing with battery installed.

• Do not connect or disconnect AC adapter while printing.
• To print again: close the cover or press any key other than the Power button.
• To cancel the job: press the Power button.

Option connection error
(PT-P950NW Only)

Switch on the Bluetooth interface is turned off while the printer's Bluetooth function is enabled and the printer is connected using Bluetooth.

Press any key except the Power button.  After this error occurs, the printer turns off.  Turn the printer on with the Bluetooth Interface switch on.

Condition

Cause

Solution

Rechargeable battery error

Charge is not completed after a period of time passed.

Press any key except the Power button.  If this error occurs again, replace the battery with a new one.

Condition

Cause

Solution

WPS access point connection error

This printer does not support the authentication method and encryption mode that are specified for the wireless access point.

Confirm and change the settings of the access point, or use another access point.

WPS access point search error

2 or more access points were found, or no access point was found.

Try to search again.