FAQs & Troubleshooting
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155 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Paper is Jammed in the 2-sided Tray
- 5Wireless setup is requesting a WPS PIN to complete the setup
- 6The colour of your printouts is not what you expected
- 7Toner Low
- 8No Toner
- 9Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 10Colour offset
- 11I cannot print using my Brother machine on a wired network (Windows / macOS)
- 12What is the recommended paper?
- 13What is the default password for my Brother machine?
- 14Can I print in monochrome if one of the colour toners run out?
- 15Use Universal Print (Windows)
- 16I get a TS error when trying to print on a wireless network.
- 17Enable the Brother machine's network interface.
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Unusable Device
- 20Replace the Waste Toner Box
- 21Replace the Drum Unit
- 22Reduce Toner Consumption
- 23Coloured spots at 94 mm (3.7 in.) intervals or at 29 mm (1.1 in.) intervals
- 24Add your Brother machine with AirPrint (macOS)
- 25Can I send a print job to multiple machine email addresses using Email Print?
- 26Export an address book and import it to another machine
- 27The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Too Many Trays
- 33How to identify your Operating System (OS).
- 34Print the WLAN report
- 35Discover the MAC address of the Brother network card
- 36Correct the Colour Printing
- 37Out of Memory / Print Data Full
- 38Where can I find my Brother machine's serial number?
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41I cannot install Brother drivers on Debian 10 (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45Send a fax using PC-FAX with LPD/LPRng (Linux)
- 46What is the difference between the toner cartridge and the drum unit?
- 47The printer status is Offline or Paused.
- 48Uneven colour density across the page
- 49Toner scatter or toner stain
- 50Horizontal coloured lines appear on the page