FAQs & Troubleshooting
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349 Results
- 1Print on Both Sides of the Paper (Windows®)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace Drum
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7The printer status is Offline or Paused.
- 8(Video) Replace the Toner Cartridge
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10Print as a Poster (Windows®)
- 11Paper is Jammed in the Paper Tray
- 12Faint
- 13Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Install the Tower Tray Unit.
- 16Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 17(Video) Load A4/Letter paper
- 18Reset the Drum Counter
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Document Jam
- 21Reset the Network Settings to the Factory Settings
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Paper is Jammed inside the Machine
- 24Smudges on printed pages (Poor fixing)
- 25Secure Print (Windows®)
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Clean the Machine
- 28After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30(Video) Connect telephone line and power cords
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 33Paper is Jammed in the 2-sided Tray
- 34White lines, bands or ribbing across the page
- 35White lines across the page
- 36Grey background
- 37What can happen if the wrong paper is used in your machine.
- 38Hollow print
- 39Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 422-sided Disable or 2-sided Disabled
- 43Print both sides of paper or a booklet automatically
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Set up my Brother machine to forward the received faxes to another location.
- 46Drum End Soon
- 47The scanning speed is slow when scanning from my machine. (Windows)
- 48Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 49I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 50When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"