FAQs & Troubleshooting
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245 Results
- 1Scan a document and e-mail it as an attachment
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6Improve poor print quality
- 7Print using only the black ink cartridge when the Colour cartridges have run out.
- 8(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10I cannot print one or more colours
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to Print 3X
- 13Wrong Paper Size
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 15Paper Jam
- 16Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 17When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20"Offline" appears on the Status Monitor.
- 21Reset the network settings to the factory settings
- 22(Video Library) Set up your product
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26Easy Scan to E-mail
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28No Paper Fed
- 29Ink Absorber Full
- 30(Video) Load plain Letter/A4 paper
- 31Load paper in the paper tray
- 32Load paper in the paper tray #2
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 34Document Jam/too Long
- 35Replace Ink
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Printer Locked
- 39Ink Low
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41Clear wide, faded, horizontal lines (banding) appear on printed documents.
- 42I cannot install Brother drivers on Debian 10 (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 45(Video) Additional paper jam clear operations
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 50The printer status is Offline or Paused.
