FAQs & Troubleshooting
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382 Results
- 1Paper Jam
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 4Print using only the black ink cartridge when the colour cartridges have run out.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6How do I load paper?
- 7Replace Ink
- 8Can I print from and scan to iPhone, iPod Touch and iPad?
- 9What is Brother iPrint&Scan?
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Load A3 or Ledger paper and program my Brother machine to print on it.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14How do I load envelopes into my machine?
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18How to identify your Operating System (OS).
- 19The printer status is Offline or Paused.
- 20How do I clear the message "Cannot Detect" from the display?
- 21Change the number of times my Brother machine rings before it answers.
- 22How do I know which side up my photo paper should be in the tray?
- 23One or more of my colours are not printing (blank).
- 24I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 25Connect your Brother machine to your mobile device via a wireless router or access point.
- 26"Offline" appears on the Status Monitor.
- 27Can I print from or scan to Android™ Smartphone?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 29Improve poor print quality.
- 30I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Add your Brother machine with AirPrint (macOS)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Ink Absorber Full
- 38Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40How do I factory reset the network settings?
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43I cannot make borderless prints.
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45Loading paper in the manual feed slot.
- 46Unable to Print 5X
- 47Ink Low
- 48Can I transfer faxes to the PC when my machine has a mechanical problem?
- 49Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.