FAQs & Troubleshooting
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385 Results
- 1Paper Jam
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6Print using only the black ink cartridge when the colour cartridges have run out.
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8Replace Ink
- 9Load A3 or Ledger paper and program my Brother machine to print on it.
- 10What is Brother iPrint&Scan?
- 11Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15What is AirPrint?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 18One or more of my colours are not printing (blank).
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24How to identify your Operating System (OS).
- 25Can I use voice mail on the same line as my Brother machine?
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27Can third party ink be used to refill the ink cartridges?
- 28Document Jam
- 29Can my Brother machine print a report to verify a fax I sent was received?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot send a fax using PC-FAX (Windows 10)
- 33"Offline" appears on the Status Monitor.
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Unable to Scan AX
- 36How many times will my Brother machine automatically redial a number?
- 37Ink Low
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39No Paper Fed
- 40Is my machine compatible with Windows Vista™?
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Connect your Brother machine to your mobile device via a wireless router or access point.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Make copies on Ledger paper?
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.