Follow the steps below depending on the error message the LCD shows.
See the error message on the LCD of your Brother machine and take out the jammed paper depending on where it is jammed in your Brother machine.

• Case1: The LCD shows "Paper Jam [Front]"
• Case2: The LCD shows "Paper Jam [Rear]"
• Case3: The LCD shows "Paper Jam [Front, Rear]"

Case1: The LCD shows "Paper Jam [Front]"
Paper is jammed at the front of your Brother machine. Follow these steps:

1. Unplug your Brother machine from the AC power outlet (electrical socket).
2. Pull the paper tray (1) completely out of your Brother machine.
   
   
   
   
3. Pull out the jammed paper (1).
   
   
   
   
4. Lift the Jam Clear flap, and remove the jammed paper.
   
   
   
   
5. Put the paper tray firmly back in your Brother machine.
   
   

   • Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.
   • Make sure you pull out the paper support until it clicks.

   
   
   
   
6. Re-connect the power cord.
   
   

   If there is a repeat paper jam, a small piece of paper may be stuck in your Brother machine.
   Click here to see the Additional paper jam clear operations.

   
   

Case2: The LCD shows "Paper Jam [Rear]"

Paper is jammed at the back of your Brother machine. Follow these steps:

1. Unplug your Brother machine from the AC power outlet (electrical socket).
   
   

   Make sure you remove paper from the manual feed slot, and then close it.

   
   
   
2. Open the Jam Clear Cover (1) at the back of your Brother machine.
   
   
   
   
   
3. Pull the jammed paper out of your Brother machine.
   
   
   
   
   
4. Close the Jam Clear Cover. Make sure the cover is closed properly.
   
   
   
   
   
5. Re-connect the power cord.
   
   

   Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.

   
   
   

Case3: The LCD shows "Paper Jam [Front, Rear]"

Paper is jammed at the front and back of your Brother machine. Follow these steps:

1. Unplug your Brother machine from the AC power outlet (electrical socket).
   
   

   Make sure you remove paper from the manual feed slot, and then close it.

   
   
   
2. Pull paper tray #1 (1) completely out of your Brother machine.
   If your machine has paper tray #2 (2), pull it out of your machine, too.
   
   
   
3. Pull out the jammed paper (1).
   
   
   
   
   
4. Lift the flap, and remove the jammed paper. (With trays removed, go to step 5.)
   
   
   
   
   
5. Open the Jam Clear Cover (1) at the back of your Brother machine.
   
   
   
   
   
6. Pull the jammed paper out of your Brother machine.
   
   
   
   
   
7. Close the Jam Clear Cover. Make sure the cover is closed properly.
   
   
   
   
   
8. Put paper tray #1 (1) firmly back in your Brother machine.
   If your machine has paper tray #2 (2), put it back in your machine, too.
   
   
   
   
   

   Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.

   
   
   
   
9. Using both hands, use the plastic tabs on each side of your Brother machine to lift the scanner cover (1) into the open position.
   Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of your Brother machine (2) and (3).
   
   
   
   
   

   • If ink gets on your skin or clothing immediately wash it off with soap or detergent.
   • If the paper is jammed under the print head, unplug your Brother machine from the power source, and then move the print head to take out the paper.
   • If the print head is at the right corner as shown in the illustration, you cannot move the print head. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the middle. Then unplug your Brother machine from the power source, and take out the paper.

   
   
   
   
   
   
   
   
10. Gently close the scanner cover using the finger holds on each side.
    
    
    
    
    

    Be careful not to trap your fingers under the scanner cover. Always use the finger holds provided on each side of the scanner cover when opening and closing it.

    
    
    
    

    Make sure you pull out the paper support until it clicks.

    
    
    
11. Re-connect the power cord.
    
    

    If there is a repeat paper jam, a small piece of paper may be stuck in your Brother machine.
    Click here to see the Additional paper jam clear operations.

    
    
    

Additional paper jam clear operations

1. Using both hands, use the plastic tabs on each side of your Brother machine to lift the scanner cover into the open position.
   
   

   If the print head is at the right corner as shown in the illustration, hold down Stop/Exit until the print head moves to the middle.

   
   
   
   
   
2. Unplug your Brother machine from the AC power outlet (electrical socket).
3. Gently close the scanner cover using the finger holds on each side.
   
   
   
   
   

   Be careful not to trap your fingers under the scanner cover.
   Always use the finger holds provided on each side of the scanner cover when opening and closing it.

   
   
4. Open the manual feed slot cover.
   
   
   
   
   
5. Put only one sheet of letter or A4 sized thick paper such as glossy paper in a Landscape position in the manual feed slot. Push it into the manual feed slot.
   
   
   
   
   

   • We recommend you use glossy paper.
   • If you don't push the paper deep into the manual feed slot, your Brother machine will not feed it when you re-connect the power cord.

   
   
   
6. Re-connect the power cord. The paper you placed in the manual feed slot will be fed through your Brother machine and ejected.
7. Using both hands, use the plastic tabs on each side of your Brother machine to lift the scanner cover into the open position. Make sure that a piece of paper is not still jammed inside your Brother machine.Gently close the scanner cover using the finger holds on each side.