FAQs & Troubleshooting
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- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 10What is Brother iPrint&Scan?
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12How do I load paper?
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 15Ink Low
- 16One or more of my colours are not printing (blank).
- 17Load envelopes into my machine
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19Connect your Brother machine to your mobile device via a wireless router or access point.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Print using only the black ink cartridge when the colour cartridges have run out.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 25How do I know which side up my photo paper should be in the tray?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Paper Jam
- 28Out of Fax Memory
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 32I cannot make borderless prints.
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Unable to Print 5X
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36High Temperature
- 37Can I print from or scan to Android™ Smartphone?
- 38The printer status is Offline or Paused.
- 39Can I use voice mail on the same line as my Brother machine?
- 40How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 41Replace Ink
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Printing / Scanning with a mobile device
- 44What is AirPrint?
- 45How to identify your Operating System (OS).
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 48Unable to Scan AX
- 49Unable to Print 3X
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)