FAQs & Troubleshooting
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MFC-J625DW
370 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
Can I print from and scan to iPhone, iPod Touch and iPad?
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
5.
I still receive the error message "Paper Jam" after I removed the jammed paper.
6.
Print using only the black ink cartridge when the colour cartridges have run out.
7.
Can I print from or scan to Android™ Smartphone?
8.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
9.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
12.
How do I load paper?
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
15.
One or more of my colours are not printing (blank).
16.
What is Brother iPrint&Scan?
17.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
18.
Load envelopes into my machine
19.
I cannot save a file downloaded from the Brother support website (For Windows)
20.
Printing / Scanning with a mobile device
21.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
22.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
23.
Replace Ink
24.
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
25.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
26.
Connect your Brother machine to your mobile device via a wireless router or access point.
27.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
28.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
29.
How do I know which side up my photo paper should be in the tray?
30.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).