FAQs & Troubleshooting
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286 Results
- 1(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 2(Video) Install Ink Cartridges
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Set up your Brother machine
- 6(Video) Load A4/Letter paper
- 7(Video) Connect telephone line and power cords
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9Can I print from and scan to iPhone, iPod Touch and iPad?
- 10Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 11I cannot install Brother drivers on Debian 10 (Linux)
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 14When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 15I cannot print one or more colours
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19(Video) Load paper in the Multi-Purpose tray (MP tray)
- 20(Video) Load A3/Ledger paper (Tray1)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22Cannot Detect Ink Volume
- 23Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 24Wrong Paper
- 25Where is the USB port on the machine?
- 26Confirm that a FAX I sent was received correctly.
- 27Load an Envelope (Manual Feed Slot)
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29"Offline" appears on the Status Monitor.
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33Easy Scan to E-mail
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Load paper in the paper tray
- 36What is Brother iPrint&Scan?
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 41I can print but cannot scan via network. (For Mac)
- 42No Paper Fed
- 43Scan a document from a Windows Vista application
- 44Transfer faxes to the PC when my machine has a mechanical issue.
- 45Document Jam (With Video Instructions)
- 46Paper Jam (With Video Instructions)
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48Reset the network settings to the factory settings
- 49What is the BRAdmin Professional software used for?
- 50Print the Network Configuration Report.