FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the colour cartridges have run out.
- 2Paper Jam
- 3How do I load paper?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6No Paper Fed
- 7Replace Ink
- 8What is Brother iPrint&Scan?
- 9When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 10Can I print from and scan to iPhone, iPod Touch and iPad?
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12How to identify your Operating System (OS).
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14One or more of my colours are not printing (blank).
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Protect your Brother machine against unauthorised access over the network
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 22The printer status is Offline or Paused.
- 23How do I load envelopes into my machine?
- 24Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 25"Offline" appears on the Status Monitor.
- 26When I print, the pages are smudged with ink.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 31Set up your Brother machine on a wireless (Wi-Fi) network
- 32Connect your Brother machine to your mobile device via a wireless router or access point.
- 33Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 34Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 35Unable to Print 3X
- 36Can I restrict access to certain operations on my Brother machine?
- 37Can I transfer faxes to the PC when my machine has a mechanical problem?
- 38Improve poor print quality.
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Cannot print after a Windows 10 update (June 2020)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 43Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 44Delete numbers stored in my Brother machine's Caller ID History.
- 45Unable to Print XX
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 48Store a Speed Dial number from my Brother machine's Caller ID History.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?