FAQs & Troubleshooting
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374 Results
- 1Print using only the black ink cartridge when the colour cartridges have run out.
- 2Delete numbers stored in my Brother machine's Caller ID History.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5How do I load paper?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8Paper Jam
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Replace Ink
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I print from or scan to Android™ Smartphone?
- 16No Paper Fed
- 17One or more of my colours are not printing (blank).
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22When I print, the pages are smudged with ink.
- 23Set up your Brother machine on a wireless (Wi-Fi) network
- 24What driver package format is supported by my Linux distribution?
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28How to identify your Operating System (OS).
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 32"Offline" appears on the Status Monitor.
- 33Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35No Ink Cartridge
- 36The printer status is Offline or Paused.
- 37Ink Low
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39Why doesn't the machine answer when receiving a call?
- 40I get a TS error when trying to print on a wireless network.
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Protect your Brother machine against unauthorised access over the network
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Open the Control Panel (For Windows)
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 48Can I print from and scan to iPhone, iPod Touch and iPad?
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50I cannot install Brother drivers on Debian 10 (Linux)