FAQs & Troubleshooting
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287 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A3/Ledger paper (Tray1)
- 4The printer status is Offline or Paused.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 7(Video) Load paper in the Multi-Purpose tray (MP tray)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Can I print from or scan to Android™ Smartphone?
- 12Reset the network settings to the factory settings
- 13My Brother machine could not be found over the network when I installed drivers on my PC.
- 14(Video) Load A4/Letter paper
- 15(Video) Install Ink Cartridges
- 16Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 17(Video) Connect telephone line and power cords
- 18I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 20Load paper in the paper tray
- 21I cannot print one or more colours
- 22Add your Brother machine with AirPrint (macOS)
- 23Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 24Printing / Scanning with a mobile device
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Ink Low
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31Document Jam (With Video Instructions)
- 32Paper Jam (With Video Instructions)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 37Enable the Brother machine's network interface.
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39What is Brother iPrint&Scan?
- 40Restrict access to certain operations on my Brother machine.
- 41Print using only the black ink cartridge when the Colour cartridges have run out.
- 42Transfer faxes to the PC when my machine has a mechanical issue.
- 43Print the Network Configuration Report.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45(Video) Unpack your Brother machine
- 46Can I print from and scan to iPhone, iPod Touch and iPad?
- 47Replace Ink
- 48I cannot find some options in the Print dialogue box (macOS 11 or later)
- 49Cannot print after a Windows 10 update (June 2020)
- 50How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)