FAQs & Troubleshooting
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MFC-J5720DW
287 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
The printer status is Offline or Paused.
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
(Video) Load A3/Ledger paper (Tray1)
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
(Video) Load paper (A4>Tray #1 / A3>Tray #2)
7.
(Video) Load paper in the Multi-Purpose tray (MP tray)
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
10.
My Brother machine could not be found over the network when I installed drivers on my PC.
11.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
12.
Can I print from or scan to Android™ Smartphone?
13.
Reset the network settings to the factory settings
14.
(Video) Load A4/Letter paper
15.
(Video) Install Ink Cartridges
16.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
17.
(Video) Connect telephone line and power cords
18.
I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
19.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
20.
Load paper in the paper tray
21.
I cannot print one or more colours
22.
Add your Brother machine with AirPrint (macOS)
23.
I cannot print using my Brother machine on a wireless network (Windows)
24.
Check the kind of scanner driver installed by connecting the USB / Parallel cable.
25.
Printing / Scanning with a mobile device
26.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
27.
I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
28.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
29.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
30.
Ink Low