FAQs & Troubleshooting
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338 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3(Video) Load A4/Letter paper
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print using only the black ink cartridge when the Colour cartridges have run out.
- 6Paper Tray #1 not detected / Paper Tray #2 not detected
- 7The printer status is Offline or Paused.
- 8Printer Locked
- 9(Video) Install Ink Cartridges
- 10After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 11(Video) Load A3/Ledger paper
- 12Paper Jam
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Ink Low
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 20What is Brother iPrint&Scan?
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 23No Paper / No Paper Fed
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 26Check the Print Alignment from Your Brother Machine
- 27"Offline" appears on the Status Monitor.
- 28Clean the Paper Pick-up Rollers
- 29Easy Scan to E-mail
- 30(Video) Load and print an Envelope (Manual Feed Slot)
- 31Load Paper in the Manual Feed Slot
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Load Photo Paper in Paper Tray #1
- 34How to identify your Operating System (OS).
- 35Cannot Detect
- 36Reset the Network Settings to Factory Default
- 37Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 38Install the starter ink cartridges
- 39Cannot Detect Ink Volume
- 40Set up a Scan to Network Profile
- 41Improve poor print quality
- 42Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 43Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 45(Video) Unpack your Brother machine
- 46Load Envelopes in Paper Tray #1
- 47Sleep
- 48Delete print jobs from the print queue.
- 49Correct the Paper Feed to Clear Vertical Lines
- 50Print as a Poster (Windows®)