FAQs & Troubleshooting
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MFC-J5335DW
338 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Replace Ink
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
(Video) Load A4/Letter paper
5.
Print using only the black ink cartridge when the Colour cartridges have run out.
6.
The printer status is Offline or Paused.
7.
Paper Tray #1 not detected / Paper Tray #2 not detected
8.
Printer Locked
9.
(Video) Install Ink Cartridges
10.
Paper Jam
11.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
12.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
13.
(Video) Load A3/Ledger paper
14.
I cannot print on a wireless (Wi-Fi) network (Windows)
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
16.
What is Brother iPrint&Scan?
17.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
18.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
19.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
20.
Ink Low
21.
Wireless (Wi-Fi) setup video guide for computers and mobile devices
22.
No Paper / No Paper Fed
23.
Check the Print Alignment from Your Brother Machine
24.
I cannot print using my Brother machine on a wired network. (Windows / macOS)
25.
Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
26.
"Offline" appears on the Status Monitor.
27.
Easy Scan to E-mail
28.
My Brother machine could not be found over the network when I installed drivers on my computer.
29.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
30.
Load Photo Paper in Paper Tray #1