FAQs & Troubleshooting
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MFC-J5335DW
338 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Replace Ink
3.
(Video) Load A4/Letter paper
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
Print using only the black ink cartridge when the Colour cartridges have run out.
6.
Paper Tray #1 not detected / Paper Tray #2 not detected
7.
The printer status is Offline or Paused.
8.
Printer Locked
9.
(Video) Install Ink Cartridges
10.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
11.
(Video) Load A3/Ledger paper
12.
Paper Jam
13.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
14.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
15.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
16.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
17.
Ink Low
18.
I cannot print on a wireless (Wi-Fi) network (Windows)
19.
Wireless (Wi-Fi) setup video guide for computers and mobile devices
20.
What is Brother iPrint&Scan?
21.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
22.
Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
23.
No Paper / No Paper Fed
24.
My Brother machine could not be found over the network when I installed drivers on my computer.
25.
I cannot print using my Brother machine on a wired network. (Windows / macOS)
26.
Check the Print Alignment from Your Brother Machine
27.
"Offline" appears on the Status Monitor.
28.
Clean the Paper Pick-up Rollers
29.
Easy Scan to E-mail
30.
(Video) Load and print an Envelope (Manual Feed Slot)