FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2(Video) Load A4/Letter paper
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5(Video) Install Ink Cartridges
- 6Paper Jam
- 7Check the Print Alignment from Your Brother Machine
- 8(Video) Connect telephone line and power cords
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11What is Brother iPrint&Scan?
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Replace Ink
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15Load Documents on the Scanner Glass
- 16Easy Scan to E-mail
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Ink Low
- 19Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 20Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22(Video) Set up your Brother machine
- 23(Video) Unpack your Brother machine
- 24After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 25Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 26One or more of my colours are not printing (blank).
- 27Document Jam
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Cannot Detect Ink Volume
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32Cover is Open
- 33Out of Memory
- 34Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 35Clean the Print Head from Your Brother Machine
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Set up your Brother machine on a wireless network.
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Correct the Paper Feed to Clear Vertical Lines
- 42Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 43Combine multiple scanned documents into a single file with PaperPort™
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Install Inbox Ink
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 48How to identify your Operating System (OS).
- 49Low Temperature
- 50The printer status is Offline or Paused.