FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Can I print from or scan to Android™ Smartphone?
- 5Print using only the black ink cartridge when the colour cartridges have run out.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10What is AirPrint?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13The printer status is Offline or Paused.
- 14Ink Low
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16What is Brother iPrint&Scan?
- 17Ink Absorber Full
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Connect your Brother machine to your mobile device via a wireless router or access point.
- 22When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 23When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 24When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26One or more of my colours are not printing (blank).
- 27I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 28What is the BRAdmin Professional software used for?
- 29Load envelopes into my machine
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 32How to identify your Operating System (OS).
- 33Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 34Out of Memory
- 35Improve poor print quality.
- 36Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39When I print, the pages are smudged with ink.
- 40Replace Ink
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 44How do I configure a cover page for PC-FAX?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46How do I load paper?
- 47"Offline" appears on the Status Monitor.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Cannot print after a Windows 10 update (June 2020)
- 50I cannot print using my Brother machine on a wireless network (Mac)