FAQs & Troubleshooting
![]() |
Popular |
354 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Replace Ink
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Connect your Brother machine to your mobile device via a wireless router or access point.
- 10Ink Absorber Full
- 11Paper Jam
- 12What is Brother iPrint&Scan?
- 13One or more of my colours are not printing (blank).
- 14Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 20Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 21How do I load paper?
- 22"Offline" appears on the Status Monitor.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 28I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 32Document Jam
- 33Load envelopes into my machine
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37How to identify your Operating System (OS).
- 38How do I configure a cover page for PC-FAX?
- 39How many times will my Brother machine automatically redial a number?
- 40Ink Low
- 41Print using only the black ink cartridge when the colour cartridges have run out.
- 42I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 43Cover is Open
- 44Can third party ink be used to refill the ink cartridges?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.