FAQs & Troubleshooting
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354 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5Print using only the black ink cartridge when the colour cartridges have run out.
- 6Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Ink Low
- 12Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 13I cannot install Brother drivers on Debian 10 (Linux)
- 14Replace Ink
- 15I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 16Load envelopes into my machine
- 17What is AirPrint?
- 18Ink Absorber Full
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20"Offline" appears on the Status Monitor.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 24I cannot make borderless prints.
- 25Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 26Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 27Delete numbers stored in my Brother machine's Caller ID History.
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30No Paper Fed
- 31Cover is Open
- 32One or more of my colours are not printing (blank).
- 33When I print, the pages are smudged with ink.
- 34What is the BRAdmin Professional software used for?
- 35Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 36I installed scan-key-tool, but it does not work. (Linux)
- 37How do I clear the message "Cannot Detect" from the display?
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot send a fax using PC-FAX (Windows 10)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Connect your Brother machine to your mobile device via a wireless router or access point.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44What is Brother iPrint&Scan?
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47How to identify your Operating System (OS).
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Unable to Print 3X
