FAQs & Troubleshooting
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324 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the colour cartridges have run out
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Load paper in the paper tray
- 6Replace Ink
- 7Can I print from or scan to Android™ Smartphone?
- 8What driver package format is supported by my Linux distribution?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16The printer status is Offline or Paused.
- 17I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 18I cannot install Brother drivers on Debian 10 (Linux)
- 19Paper Jam
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22One or more of my colours are not printing (blank). What can I do?
- 23When I print, the pages are smudged with ink.
- 24How do I load envelopes into my machine?
- 25Ink Low
- 26Scan and save a document in PDF format (Scan to File)
- 27What is Brother iPrint&Scan?
- 28Can my Brother machine print a report to verify a fax I sent was received?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31How do I know which side up my photo paper should be in the tray?
- 32I cannot send a fax using PC-FAX (Windows 10)
- 33Can I use voice mail on the same line as my Brother machine?
- 34Why doesn't the machine answer when receiving a call?
- 35How do I know which receive mode to select?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Cover is Open
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48I am unable to change my Brother machine's Receive Mode.
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
