FAQs & Troubleshooting
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325 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from or scan to Android™ Smartphone?
- 7Load paper in the paper tray
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10What driver package format is supported by my Linux distribution?
- 11Paper Jam
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 18Print using only the black ink cartridge when the colour cartridges have run out
- 19Cover is Open
- 20One or more of my colours are not printing (blank). What can I do?
- 21When I print, the pages are smudged with ink.
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 23How do I know which side up my photo paper should be in the tray?
- 24I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25How do I load envelopes into my machine?
- 26Change the printer driver settings (Windows / macOS)
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28How do I configure a cover page for PC-FAX?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 31Replace Ink
- 32Can my Brother machine print a report to verify a fax I sent was received?
- 33I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37Why doesn't the machine answer when receiving a call?
- 38Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 39I cannot install Brother drivers on Debian 10 (Linux)
- 40The printer status is Offline or Paused.
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Delete print jobs from the print queue.
- 44Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.