FAQs & Troubleshooting
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386 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from or scan to Android™ Smartphone?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 5What is Brother iPrint&Scan?
- 6Replace Drum
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8Load paper in the paper tray
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Replace Belt
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12The printer status is Offline or Paused.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16The printed page is wrinkled when it come out of the machine.
- 17Reset the network settings to the factory default (video instructions available)
- 18Set the Brother machine to prevent public access to certain features
- 19The paper comes out of the machine curled or wavy.
- 20Why doesn't the machine answer when receiving a call?
- 21Replace Toner
- 22Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 23Discover the MAC address of the Brother network card
- 24I cannot install Brother drivers on Debian 10 (Linux)
- 25Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 26Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 31Offset image
- 32Replace Parts
- 33Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 36I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 37What is the BRAdmin Professional software used for?
- 38Turn the Toner Save mode on or off
- 39White spots or hollow print
- 40All one colour
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 43Enable the Brother machine's network interface.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Belt End Soon
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47Can I print from DOS applications?
- 48Reset the network settings to the factory default
- 49"Offline" appears on the Status Monitor.
- 50Uneven density appears periodically across the page.