FAQs & Troubleshooting
![]() |
Popular |
385 Results
- 1Reset the network settings to the factory default (video instructions available)
- 2Adjust colour settings by using the custom setting in the printer driver
- 3My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 4I cannot install Brother drivers on Debian 10 (Linux)
- 5Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The printed page is wrinkled when it come out of the machine.
- 10What driver package format is supported by my Linux distribution?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 16Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 17Replace WT Box
- 18White lines, bands or ribbing across the page
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Enable the Brother machine's network interface.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22What is Brother iPrint&Scan?
- 23The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 25How to identify your Operating System (OS).
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 28Carry out calibration to improve the colour density
- 29Reset the network settings to the factory default
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Can I use voice mail on the same line as my Brother machine?
- 32Jam Duplex
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 35Print Unable XX
- 36Print both sides of paper or a booklet automatically
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 41Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
- 42The printer status is Offline or Paused.
- 43Size mismatch
- 44Store numbers on my Brother machine for easy dialling from the PC.
- 45Replace Belt
- 46Toner scatter or toner stain
- 47Clean the inside of the machine (video instructions available)
- 48Coloured lines across the page
- 49Replace Drum
- 50I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4