FAQs & Troubleshooting
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MFC-9970CDW
386 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Can I print from or scan to Android™ Smartphone?
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
5.
What is Brother iPrint&Scan?
6.
Replace Drum
7.
Can I print from and scan to iPhone, iPod Touch and iPad?
8.
Load paper in the paper tray
9.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
10.
Replace Belt
11.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
12.
The printer status is Offline or Paused.
13.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
14.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
The printed page is wrinkled when it come out of the machine.
17.
Reset the network settings to the factory default (video instructions available)
18.
Set the Brother machine to prevent public access to certain features
19.
The paper comes out of the machine curled or wavy.
20.
Why doesn't the machine answer when receiving a call?
21.
Replace Toner
22.
Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
23.
Discover the MAC address of the Brother network card
24.
I cannot install Brother drivers on Debian 10 (Linux)
25.
Check the kind of scanner driver installed by connecting the USB / Parallel cable.
26.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
27.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
28.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
29.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
30.
Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)