FAQs & Troubleshooting
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213 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Delete print jobs from the print queue.
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6Can I print from or scan to an Android™ Smartphone?
- 7Can I print from or scan to an iPhone, iPod Touch or iPad?
- 8How to identify your Operating System (OS).
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10Functions supported in the Windows 7 built-in drivers
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 13I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 14How do I install additional memory?
- 15Pre-Required Procedures (Linux)
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 17What is a "Generic PCL Driver"?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19My FAX/MFC will not Dial.
- 20What can happen if the wrong paper is used in your machine.
- 21I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 22How do I broadcast a fax to multiple fax numbers?
- 23What driver package format is supported by my Linux distribution?
- 24When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 25Command List of brscan. (Linux)
- 26Uninstall the scanner driver. (Linux)
- 27Change or delete a Group.
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29The paper is skewed when it's printed.
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 31The machine does not print anything.
- 32What is Distinctive Ring and how do I program it?
- 33I am experiencing problems sending a fax, what can I do?
- 34I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 37Important points for specifying the scan area (Linux)
- 38What is Network Shared printing?
- 39I cannot print from my computer via USB.
- 40My Brother machine misfeeds paper.
- 41I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 42Firewall port requirements of the Scan Key Tool (Linux)
- 43Open the Control Panel (For Windows)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46The printer status is Offline or Paused.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 49I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 50When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.