FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4Can I print from or scan to an Android™ Smartphone?
- 5The machine does not print anything.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 10What can happen if the wrong paper is used in your machine.
- 11The printer status is Offline or Paused.
- 12What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13I cannot install Brother drivers on Debian 10 (Linux)
- 14Change the printer driver settings (Windows / macOS)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17Functions supported in the Windows 7 built-in drivers
- 18Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 19What driver package format is supported by my Linux distribution?
- 20I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 21Cannot print after a Windows 10 update (June 2020)
- 22Delete print jobs from the print queue.
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 24What is Distinctive Ring and how do I program it?
- 25Why doesn't the machine answer when receiving a call?
- 26How to identify your Operating System (OS).
- 27The paper is skewed when it's printed.
- 28I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29I cannot print with Windows Vista 64bit.
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 32Can I confirm that the FAX was sent correctly?
- 33My FAX/MFC will not Dial.
- 34What is the BRAdmin Professional software used for?
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 38I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 39Can I print from DOS applications?
- 40When trying to print from Mac OS X the print queue is stopped.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44Windows 7 Support Information
- 45Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 50What is the PreScan option used for on an Apple Mac?
