FAQs & Troubleshooting
![]() |
Popular |
367 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How can I find out the current network configuration?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 5How do I factory reset the Network Card?
- 6The printer status is Offline or Paused.
- 7I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 8Duplex (two-sided) scan
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I print from and scan to iPhone, iPod Touch and iPad?
- 13When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Enable the Brother machine's network interface.
- 17When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Can I print from or scan to Android™ Smartphone?
- 24What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 26I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 27I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 28Coloured lines appear across the page.
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31What is the BRAdmin Professional software used for?
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35What is Brother iPrint&Scan?
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 38Printouts have wrinkles.
- 39Set up your Brother machine on a wireless network.
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 41I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43I can print but cannot scan via network. (For Mac)
- 44Can I connect to the Active Directory server using the LDAP feature?
- 45When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 47How do I clear the message "Jam Inside" from the LCD display?
- 48How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50What driver package format is supported by my Linux distribution?