FAQs & Troubleshooting
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365 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Printouts have wrinkles.
- 3Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 4Duplex (two-sided) scan
- 5I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9Replace the drum unit.
- 10Colours are light or unclear on the whole page.
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Can I print from and scan to iPhone, iPod Touch and iPad?
- 13What is the password for starting the Remote Setup application?
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16Tips for copy/scanning and preventing document jams
- 17Confirm that a FAX I sent was received correctly
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19What is Brother iPrint&Scan?
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21What driver package format is supported by my Linux distribution?
- 22When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 23The printer status is Offline or Paused.
- 24Coloured lines appear across the page.
- 25Nothing is printed on the page or some colours are missing.
- 26I cannot send a fax using PC-FAX (Windows 10)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28Can I use AirPrint with my Brother machine?
- 29I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 30Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32Can I print from or scan to Android™ Smartphone?
- 33Scan and save a document in PDF format (Scan to File)
- 34I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 35I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 36How do I replace the waste toner box?
- 37White lines, bands or ribbing appear across the page.
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39Delete print jobs from the print queue.
- 40Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 43What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44The error message "Print Unable 72" appears on the LCD.
- 45How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47How do I clear the message "Jam Rear" from the LCD display?
- 48How do I clear the message "Jam MP Tray" from the LCD display?
- 49Can I print from DOS applications?
- 50How do I install the Optional Tray Unit?