FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc9840cdw_all.jpg)
MFC-9840CDW
367 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
What is Brother iPrint&Scan?
3.
Can I print from and scan to iPhone, iPod Touch and iPad?
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Duplex (two-sided) scan
6.
Can I print from or scan to Android™ Smartphone?
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
9.
Tips for copy/scanning and preventing document jams
10.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
11.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
12.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
13.
I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
14.
Can I use non-Brother or third party supplies with the Brother machine?
15.
Printouts have wrinkles.
16.
How do I forward a fax to another fax machine when my machine has a mechanical problem?
17.
White lines, bands or ribbing appear across the page.
18.
Colour around the edge of printing is incorrect.
19.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
20.
I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
21.
I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
22.
Can I use voice mail on the same line as my Brother machine?
23.
When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
24.
What can happen if the wrong paper is used in your machine.
25.
How do I install additional memory?
26.
Nothing is printed on the page or some colours are missing.
27.
Can I print on transparencies e.g. for overhead projectors?
28.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
29.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
30.
Is my machine compatible with Windows Vista™?