FAQs & Troubleshooting
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308 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Drum
- 3Uneven toner density across the printed page
- 4Coloured streaks or bands down the page
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Replace WT (waste toner) Box
- 7The colour of my printouts is not as good as expected
- 8Easy Scan to E-mail
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Wrinkle
- 11Toner scatter or toner stain
- 12Can I print from and scan to iPhone, iPod Touch and iPad?
- 13Ghost
- 14Can I print from or scan to Android™ Smartphone?
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16Coloured spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 17Replace Toner
- 18Reset the network settings to the factory settings
- 19Set up my Brother machine to forward the received faxes to another location.
- 20"Offline" appears on the Status Monitor.
- 21Colour misregistration
- 22White streaks or bands down the page
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Print both sides of paper or a booklet automatically
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26Load paper in the paper tray
- 27Configure and use the Scan to E-mail Server feature.
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29The printer status is Offline or Paused.
- 30When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 31Jam Tray 1 or Jam Tray
- 32Printing / Scanning with a mobile device
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 35What is the password for starting the Remote Setup application?
- 36Print a document securely using the Secure Print feature (Windows)
- 37Curled or wavy
- 38Print on both sides of the paper (2-sided/duplex Printing).
- 39Print the Network Configuration Report
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41Set up your Brother machine on a wireless (Wi-Fi) network
- 42Jam Manual Feed
- 43Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 44Replace PF Kit xx
- 45Smudges on printed pages (Poor fixing)
- 46Replace Belt
- 47Jam 2-sided
- 48Jam Rear
- 49Colours are light or faint on the whole page.
- 50Replace Fuser