FAQs & Troubleshooting
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184 Results
- 1I cannot install Brother drivers on Debian 10 (Linux)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Pre-Required Procedures (Linux)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 6When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 7What driver package format is supported by my Linux distribution?
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 13I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 14I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 15Can I print from or scan to an Android™ Smartphone?
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17Change or delete an existing Speed Dial number.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19I cannot print with Windows Vista 64bit.
- 20Store Speed Dial numbers on my Brother machine for easy dialling.
- 21What is Distinctive Ring and how do I program it?
- 22Why doesn't the machine answer when receiving a call?
- 23Can I reduce the size of a received fax on this machine?
- 24I installed scan-key-tool, but it does not work. (Linux)
- 25I cannot print from my computer via USB.
- 26Change the printer driver settings (Windows / macOS)
- 27The printer status is Offline or Paused.
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 31How can I clear the "PAPER JAM" error message?
- 32The machine does not print anything.
- 33What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 34I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 35What does "COMM.ERROR" on the LCD display mean?
- 36What can happen if the wrong paper is used in your machine.
- 37I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 38Configure the Scan to Email Feature (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Delete a network scanner entry. (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Windows 10 Support Information
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?