FAQs & Troubleshooting
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182 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4The machine does not print anything.
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 7What driver package format is supported by my Linux distribution?
- 8Pre-Required Procedures (Linux)
- 9Can I print from or scan to an Android™ Smartphone?
- 10My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 11I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13What can happen if the wrong paper is used in your machine.
- 14Why doesn't the machine answer when receiving a call?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17Functions supported in the Windows 7 built-in drivers
- 18I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 20I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 21When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 22Change or delete an existing Speed Dial number.
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 26When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31Windows 10 Support Information
- 32How to identify your Operating System (OS).
- 33The printer status is Offline or Paused.
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35I cannot print with Windows Vista 64bit.
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 37Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 38I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 39What are the settings in the Scanner window used for on an Apple Mac?
- 40What is the PreScan option used for on an Apple Mac?
- 41I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 42Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43The paper is skewed when it's printed.
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 45How can I clear the "PAPER JAM" error message?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47What is Distinctive Ring and how do I program it?
- 48I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 49I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 50I can receive a fax, but cannot receive a call.