FAQs & Troubleshooting
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323 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6I cannot print using my Brother machine on a wireless network (Mac)
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Scan and save a document in PDF format (Scan to File)
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10How do I improve the copy or fax quality?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 14How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 15The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 16What is Brother iPrint&Scan?
- 17Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19How to identify your Operating System (OS).
- 20The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24Can I use voice mail on the same line as my Brother machine?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 27What kind of memory can I use?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 29Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39What is Network Shared printing?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Can I duplex scan, copy or fax a legal size document via the ADF?
- 42Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44How do I print an envelope from my computer?
- 45How can I find out the current network configuration?
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48Scan using XSane or GIMP (Linux)
- 49Pre-Required Procedures (Linux)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)