FAQs & Troubleshooting
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323 Results
- 1"Paper Jam Inside" error appears on the LCD.
- 2A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 5Can I duplex scan, copy or fax a legal size document via the ADF?
- 6The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 7What is Brother iPrint&Scan?
- 8Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 9I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 10I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12"Paper Jam Duplex" error appears on the LCD.
- 13I cannot install Brother drivers on Debian 10 (Linux)
- 14Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 18Can I print from or scan to Android™ Smartphone?
- 19When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 20When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 21The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 22Pre-Required Procedures (Linux)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 25Scan and save a document in PDF format (Scan to File)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28Can I connect to the Active Directory server using the LDAP feature?
- 29How do I install the Optional Tray Unit?
- 30What driver package format is supported by my Linux distribution?
- 31I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 32Use the Universal Printer Driver for PCL
- 33Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 38Discover the MAC address of the Brother network card
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 40How do I scan through the Citrix Presentation Server™ 4.0.
- 41I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 42My envelopes are jamming. What can I do?
- 43Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 44What are the settings in the Scanner window used for on an Apple Mac?
- 45Cannot print after a Windows 10 update (June 2020)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 50When I send a fax from the machine, an error "not register." or "not registered." is displayed.