FAQs & Troubleshooting
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MFC-8870DW
323 Results
1.
"Paper Jam Inside" error appears on the LCD.
2.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
3.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
4.
How do I adjust my Brother machine's tray use for copying, faxing, and printing?
5.
Can I duplex scan, copy or fax a legal size document via the ADF?
6.
The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
7.
What is Brother iPrint&Scan?
8.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
9.
I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
10.
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
11.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
12.
"Paper Jam Duplex" error appears on the LCD.
13.
I cannot install Brother drivers on Debian 10 (Linux)
14.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
15.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
16.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
17.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
18.
Can I print from or scan to Android™ Smartphone?
19.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
20.
When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
21.
The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
22.
Pre-Required Procedures (Linux)
23.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
24.
When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
25.
Scan and save a document in PDF format (Scan to File)
26.
I cannot print using my Brother machine on a wireless network (Mac)
27.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
28.
Can I connect to the Active Directory server using the LDAP feature?
29.
How do I install the Optional Tray Unit?
30.
What driver package format is supported by my Linux distribution?