FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 8How do I factory reset the Network Interface Card (NIC)?
- 9Can I print from or scan to an Android™ Smartphone?
- 10Can I print from or scan to an iPhone, iPod Touch or iPad?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14What are the settings in the Scanner window used for on an Apple Mac?
- 15Pre-Required Procedures (Linux)
- 16When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 17When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 18What is a "Generic PCL Driver"?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 21I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 27How do I install additional memory?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 29Functions supported in the Windows 7 built-in drivers
- 30When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 31I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 33What kind of memory can I use?
- 34How do I improve the copy or fax quality?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36Can I print from DOS applications?
- 37I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 38I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 39I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Open "Scanners and Cameras" and Properties.
- 43Change the printer driver settings (Windows / macOS)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 47When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 48I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 49I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?