FAQs & Troubleshooting
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297 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Pre-Required Procedures (Linux)
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 6The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 7Can I print from or scan to an iPhone, iPod Touch or iPad?
- 8One or more of my colours are not printing (blank). What can I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 10How do I print on an envelope?
- 11I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Why doesn't the machine answer when receiving a call?
- 13Can I still receive faxes or calls when the machine is switched off?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15The printer status is Offline or Paused.
- 16When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 17I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari) using Mac OS® X.
- 18I am having issues with the paper feed. What can I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20What kind of Media Adapter can I use?
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Which E-mail packages are compatible with ControlCenter3?
- 23Can third party ink be used to refill the ink cartridges?
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25How do I factory reset the Network Card?
- 26What is the BRAdmin Professional software used for?
- 27Why can't I print when an ink cartridge is empty?
- 28Can I print from or scan to an Android™ Smartphone?
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33Delete print jobs from the print queue.
- 34The edge of glossy paper is smudged.
- 35Change the printer driver settings (Windows / macOS)
- 36When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 37What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 38Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 39How can I find out the current network configuration?
- 40I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42Protect your Brother machine against unauthorised access over the network
- 43How to identify your Operating System (OS).
- 44How do I clear Machine Error 46?
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 46I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 47Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 48I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 49When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?