FAQs & Troubleshooting
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296 Results
- 1I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 6I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 9How do I print on an envelope?
- 10I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 11Can I still receive faxes or calls when the machine is switched off?
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Pre-Required Procedures (Linux)
- 15Scan and save a document in PDF format (Scan to File)
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20I am having issues with the paper feed. What can I do?
- 21I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23I want to print using CUPS while keeping SELinux enabled. (Linux)
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 27Protect your Brother machine against unauthorised access over the network
- 28I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 29I cannot print from my computer via USB.
- 30The printer status is Offline or Paused.
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 34One or more of my colours are not printing (blank). What can I do?
- 35What kind of Media Adapter can I use?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38How do I replace the Ink Cartridge?
- 39Why doesn't the machine answer when receiving a call?
- 40Vertical streaks appear in my copies.
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42Configure the Scan to Email Feature (Linux)
- 43I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 47Is there any way to reduce Ink consumption?
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50Scan using XSane or GIMP (Linux)