FAQs & Troubleshooting
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311 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2How do I clean white or black spots on printed documents?
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 12Scan and save a document in PDF format (Scan to File)
- 13How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 14What driver package format is supported by my Linux distribution?
- 15The printer status is Offline or Paused.
- 16What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 19I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 20When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26How do I make my faxed documents lighter or darker? (Fax Contrast)
- 27Store numbers on my Brother machine for easy dialling.
- 28Transfer faxes to the PC when my machine has a mechanical problem
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot install Brother drivers on Debian 10 (Linux)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 34Enable the Brother machine's network interface.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 38The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 39How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 42How can I find out the current network configuration?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 47Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.