FAQs & Troubleshooting
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279 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from or scan to an Android™ Smartphone?
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6The printer status is Offline or Paused.
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8One or more of my colours are not printing.
- 9Scan and save a document in PDF format (Scan to File)
- 10I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11Can I use voice mail on the same line as my Brother machine?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 14How do I know which side up my photo paper should be in the tray?
- 15I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16How do I clear the message "PAPER JAM" from the display?
- 17Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 21I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 22I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 23Can I use AirPrint with my Brother machine?
- 24Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26Why can't I print when an ink cartridge is empty?
- 27When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 28When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 29How do I clear Machine Error 46?
- 30Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 31Is my machine compatible with Windows Vista™?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33What is the BRAdmin Professional software used for?
- 34Set up an outgoing message for Fax/Tel Mode.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Change the printer driver settings (Windows / macOS)
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38Which E-mail packages are compatible with ControlCenter3?
- 39When I print, the pages are smudged with ink. What should I do?
- 40Delete print jobs from the print queue.
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42Can I print a report that will show all of my Speed Dial and Group numbers?
- 43Can third party ink be used to refill the ink cartridges?
- 44How to identify your Operating System (OS).
- 45The edge of glossy paper is smudged.
- 46How do I configure a cover page for PC-FAX?
- 47How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 48I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 49When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 50Where is the USB port on the machine?