FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 4How do I load paper?
- 5Scan and save a document in PDF format (Scan to File)
- 6One or more of my colours are not printing.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 10I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 11How to identify your Operating System (OS).
- 12How do I know which side up my photo paper should be in the tray?
- 13Which E-mail packages are compatible with ControlCenter3?
- 14Cannot print after a Windows 10 update (June 2020)
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 19What driver package format is supported by my Linux distribution?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 23When I print, the pages are smudged with ink. What should I do?
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot install Brother drivers on Debian 10 (Linux)
- 32Uninstall printer drivers (Linux)
- 33Pre-Required Procedures (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39The edge of glossy paper is smudged.
- 40Can I print from or scan to an iPhone, iPod Touch or iPad?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Change the printer driver settings (Windows / macOS)
- 43The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 46Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47Is my machine compatible with Windows Vista™?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 50I cannot print from my computer via USB.