FAQs & Troubleshooting
 |
Popular |
279 Results
- 1One or more of my colours are not printing.
- 2How to identify your Operating System (OS).
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4How do I load paper?
- 5Scan and save a document in PDF format (Scan to File)
- 6"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 7Cannot print after a Windows 10 update (June 2020)
- 8Install the built-in drivers (For Windows 8 or later)
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 13Change the printer driver settings (Windows / macOS)
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16Pre-Required Procedures (Linux)
- 17Download a file from the "Downloads" section and save it to your Windows 10 computer.
- 18Open the Control Panel (For Windows)
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 20I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ContolCenter3. The error message "Command line argument is invalid" appears.
- 21I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22When I print, the pages are smudged with ink. What should I do?
- 23How do I clear the message "PAPER JAM" from the display?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 27Windows 10 Support Information
- 28Delete print jobs from the print queue.
- 29Set up an outgoing message for Fax/Tel Mode.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31I can print but cannot scan via network. (For Windows)
- 32Can I set my Brother machine to forward the faxes I receive to another location?
- 33When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "xxxxx.exe is attempting to connect to a DNS server".
- 34Can I confirm that the FAX was sent correctly?
- 35All print jobs are aborted and nothing is printed. (Linux)
- 36Uninstall printer drivers (Linux)
- 37Can I print from or scan to an Android™ Smartphone?
- 38Send a PC-FAX
- 39How do I know which side up my photo paper should be in the tray?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 42The printer status is Offline or Paused.
- 43When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 44I'm using Windows Vista or later and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 46In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47Scan a document using "Scanner and Camera Wizard" in Windows XP
- 48The LCD displays an error code (number). What does it mean?
- 49I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 50I have shared my Brother machine from Windows XP and other people trying to print cannot.
