FAQs & Troubleshooting
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279 Results
- 1The printer status is Offline or Paused.
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4What driver package format is supported by my Linux distribution?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 7How do I load paper?
- 8Pre-Required Procedures (Linux)
- 9How do I know which side up my photo paper should be in the tray?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 12When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15Scan and save a document in PDF format (Scan to File)
- 16Can third party ink be used to refill the ink cartridges?
- 17The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 18The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20The edge of glossy paper is smudged.
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22Where can I get FaceFilter Studio and what can I do with this application?
- 23I cannot install Brother drivers on Debian 10 (Linux)
- 24Can I print from or scan to an Android™ Smartphone?
- 25Can I print from or scan to an iPhone, iPod Touch or iPad?
- 26I cannot print from my computer via USB.
- 27When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 29Can I use voice mail on the same line as my Brother machine?
- 30I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot make borderless prints.
- 33Set up an outgoing message for Fax/Tel Mode.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 39Can I confirm that the FAX was sent correctly?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 42Delete print jobs from the print queue.
- 43Change the printer driver settings (Windows / macOS)
- 44When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 49I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 50One or more of my colours are not printing.