FAQs & Troubleshooting
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292 Results
- 1I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3How do I load paper?
- 4Can I use voice mail on the same line as my Brother machine?
- 5When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 6Scan and save a document in PDF format (Scan to File)
- 7I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Can I set my Brother machine to forward the faxes I receive to another location?
- 11I cannot feed the paper from the Photo Paper Tray.
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16How do I know which side up my photo paper should be in the tray?
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 19How to identify your Operating System (OS).
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 22Can I print a report that will show all of my Speed Dial and Group numbers?
- 23When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 24I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 25I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot.
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28When I print, the pages are smudged with ink. What should I do?
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31How do I clear Machine Error 46?
- 32I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 33I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 34Which E-mail packages are compatible with ControlCenter3?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 36How do I clear the message "PAPER JAM" from the display?
- 37What is the BRAdmin Professional software used for?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 40How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What driver package format is supported by my Linux distribution?
- 43Pre-Required Procedures (Linux)
- 44Delete print jobs from the print queue.
- 45How many times will my Brother machine automatically redial a number?
- 46The printer status is Offline or Paused.
- 47Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 49Can third party ink be used to refill the ink cartridges?
- 50Why is it necessary for my machine to go through regular cleaning cycles?